FREQUENTLY ASKED QUESTIONS

Can I design a knife for someone else?

Of course, the Savernake Knives team will be able to liaise with you directly to design and develop the perfect knife for your recipient. Alternatively, you can put the creative endeavour in your recipient’s hands and gift them with a custom knife gift box. They will be able to work with out team of experts to create their own – this is perfect if you’re not 100% sure what you recipient requires from a knife.

How do I commission a bespoke knife?

Our bespoke knife service always begins with a conversation. Whether you know exactly what you’re looking for, or you only have a vague inkling, we will work with you to develop a design that’s truly unique and completely tailored to you. From concept to complete in 8 weeks, this is precision engineering just for you. We can also create knife sets, for those wanting a complete collection. If this sounds like the perfect option for you, why not get in touch to chat it through with us.

Can I design my own knife?

If you can’t find a model in amongst our ranges, you may want to think about working with us on a bespoke knife. Our bespoke knife service is priced at £1,250 and includes initial sketches, CAD drawings, an acrylic mockup and a fully-working steel prototype in addition to the finished knife with whatever handle material you desire. Whether you require a kitchen knife, chef knives, or something more complex, Savernake Knives will be able to help.

We are also increasingly confident in our designs for outdoor knives and so can often make your specific design without needing to make a prototype en route.

What is a bespoke knife?

Creating a bespoke knife with Savernake allows you to completely develop the knife of your dreams. Unlike our custom knife and tailored knife options, the bespoke approach allows you to completely dictate the design of a new knife beyond our existing knife models. Our expert designers and knifemakers will work with you to create a knife that is made to fit your grip, culinary approach and cutting style. A bespoke knife from Savernake Knives is always completely unique.

What is a custom knife?

As custom knife makers we can allowsyou to choose from any of our standard knives and then customise it by choosing from a wide selection of handle materials, liner colours, spine patterns, different blade edges and adding your own custom knife engraving to the blade. There are 44,380 different options to choose from, so you are practically guaranteed a unique design whether you have your eye on a BBQ knife or chef’s knife. Use our configurator to customise your knife and create an account to be able to save and share your design with someone else or apply your customisation to other knives to build your own set. Custom knife prices start from £250.

If you can’t find what you’re looking for within our custom range, then you may wish to consider either our tailored or bespoke knife making service – read on for more details.

Congratulations! If you’ve been lucky enough to have been gifted a Savernake gift card, your accompanying letter will have a secret voucher code which you can apply at checkout in order to redeem your gift card. Alternatively, simply give us a call and we can guide you through the process.

Savernake gift cards are available for values of £100 up to £1000. We can also create group gift cards if you want to club together with family and friends for a recipient, simply contact us and we can make that happen.

Their gift card will include a unique QR code which takes them directly to a personalised page on the Savernake website where they’ll be able to use the secret voucher code provided on the card to pay in part or in full for their chosen product – whether configuring their custom Savernake knife, creating a set of knives, delighting in a readymade knife or choosing from our range of accessories.

Absolutely! Our bespoke knife gift invitations make exceptional presents for very special occasions – or for people who are very hard to buy for! Working with our expert knife makers and crafts people, our bespoke knife gift allows the lucky recipient to design their very own knife from scratch – and includes a personal, guided tour of the workshop, knife consultation, acrylic mock-up of their design followed by a fully-functioning steel prototype and last but not least, their finished knife itself. All gifts are sent in a keepsake Savernake gift box which transforms into a chopping board once opened – the perfect surface for them to use the finished bespoke knife to slice on.

Our bespoke knife gift costs £1,250.

Yes, knives items purchased from Savernake Knives are gifted. Whether you select from our DNA Range or want to create something one-off for your recipient there are a number of custom knife or Savernake gifting options available. Whether you’re looking for the perfect chef knife for a loved one or want to gift a chef knife set, it couldn’t be easier to create something special.

All Savernake knives include complimentary sharpening and servicing for the first three years of their life. After this, you are welcome to return them to us (please deliver them in person or via recorded delivery) for us to sharpen them for you for a small fee per knife. So, do your Savernake steak knives need sharpening? Simply get in touch.

For advice on honing and sharpening, take a look at our guide to knife care.

Our products are guaranteed for a lifetime. We also offer a reconditioning service for damaged knives for a small fee. Please note that putting your knife through the dishwasher will automatically invalidate the lifetime guarantee and whilst we are happy to repair them for you there will be a charge involved. We expect a bit of care to be taken – if you have damaged the knife through negligence, then while we can certainly do our best to help, we’d be unlikely to replace the knife save a clearly identifiable manufacturing fault is to blame.

We’re sure you’ll love your new knife. If there’s something not right with your order, please don’t hesitate to get in touch.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

You can pay for your Savernake knife in 3-interest free installements using Klarna. The cost will be spread over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first installment will be collected when your order is confirmed by Savernake Knives and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the ​Klarna app​.

For more information on Klarna visit https://www.klarna.com/uk/

What payment methods do Savernake Knives accept?

We use Stripe as our online payment provider and accept all major debit and credit cards, including American Express. Alternatively, you are welcome to select PayPal at checkout and we also support Apple Pay and Google Pay for faster checkout.

Payments taken over the phone are processed using Square and if we send you an invoice by email you can choose to pay this via whichever card method is most convenient.

If you would prefer to pay via bank transfer (BACS) please get in touch to request our bank details.

Your order will be delivered next day. We use Royal Mail Special Delivery Guaranteed which is trackable, insured, and requires a signature. Your order will arrive in its specially designed tubular Savernake packaging, including guidance on knife care and a personalised note from the team.

We use UPS for all non-UK deliveries, but we can use another service if your location is not served well by UPS (although we’ve found them to be the most globally reliable).

Please note that in the UK, Royal Mail are unable to deliver our knives without a signature, but that they will be available to collect for 3 weeks from your nearest Royal Mail sorting office if you’re not in.

How quickly will I receive my Savernake knife?

Our custom knives, outdoor knives and made to order sets take 3-4 weeks to make from the date they are ordered, whereas we fulfil our DNA range orders in 3-5 working days. Our gift cards and knife gift invitations make fantastic presents if you need something more urgently and in most cases we can have these sent out for next day delivery – do let us know when ordering if you need them by a particular date.

Without a doubt, regardless of how long you have had your Savernake knife, get in touch with us to help you with any repairs completely for free. All Savernake Knives come with a lifetime guarantee, so we are always available to help. Simply return the knife to us and we can fix the issue.

I purchased a readymade knife can I return it?

When you purchase a DNA knife without a personalised engraving or accessory from Savernake Knives you have a 14-day cooling off period. This means that should you want to return the item you have 2 weeks in which to contact us to do so. If you have a personalised engraving on the blade then the item is non-returnable. However, if a customer finds any Savernake product unsatisfactory, we will endeavour to rectify the issue where reasonably possible.

Can I return a custom knife?

Any knife that is custom made or features knife engraving is non-returnable. However, if a customer finds any Savernake product unsatisfactory, we will endeavour to rectify the issue where reasonably possible.